शिपिंग नीति

Effective Date: September 2026

At Tohva, we carefully pack every order to ensure your jewellery and natural stone products reach you safely and beautifully. Please read the following shipping information before placing your order.

1. Order Processing

  • Orders are processed after successful payment confirmation.

  • Orders are generally dispatched within 2–3 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During festive seasons, sales, or promotional periods, processing may take slightly longer. We appreciate your patience during such times.

2. Delivery Time

Our minimum delivery time is 5 business days from the date of dispatch.

Estimated delivery times may vary depending on the destination, courier service, weather conditions, public holidays, and other circumstances beyond our control.

Once your order has been dispatched, you will receive the available tracking information so you can follow your shipment.

Please note: Delivery timelines are estimates and are not guaranteed. Remote locations and areas with limited courier service may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any applicable shipping promotions or free-shipping offers will be clearly mentioned on our website.

4. International Shipping

Tohva may offer international shipping to selected countries.

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges, if applicable, are the responsibility of the customer.

International delivery times may vary depending on customs clearance and local courier services.

5. Tracking Your Order

Once your order has been dispatched, we will provide tracking details through the contact information provided during checkout, where tracking is available.

Please allow some time for the tracking information to become active after dispatch.

6. Delayed or Lost Shipments

While we work with reliable courier partners, occasional delays can occur due to circumstances outside our control, including:

  • Weather conditions

  • Public holidays

  • Courier disruptions

  • Natural disasters

  • Customs clearance

  • Incorrect or incomplete delivery addresses

  • Other unforeseen circumstances

If your order appears to be significantly delayed, please contact us and we will assist you in contacting the courier or investigating the shipment.

7. Incorrect Address

Customers are responsible for providing an accurate and complete shipping address and contact details at checkout.

Tohva cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will try to update the address before the order is dispatched, but changes cannot be guaranteed once the shipment has been handed over to the courier.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs/videos of the package before opening it and contact us as soon as possible.

This documentation may be required to assist with a courier claim.

9. Contact Us

If you have any questions regarding your order or shipping, please contact us through the contact details provided on our website.

Tohva
Natural Stones. Thoughtfully Crafted.